FAQ

my.Cryochain is a software system developed specifically to control the cryogenic cold chain or cryochain for cellular therapies. It is closely integrated with Asymptote's VIA Freeze range of controlled-rate freezers and our new family of automated thawing systems. Organizations have their own unique my.Cryochain website, accessible from any web-browser. See the benefits FAQ for more.
For cellular therapy companies and scientists, my.Cryochain offers centralized control over a cryochain for cellular therapies delivered by Asymptote's VIA Freeze range or automated thawing systems. It can be used with a single or multiple VIA Freeze or thawing unit/s. It is a scalable system to suit every stage of clinical development: from early clinical trials and investigational work, to mass production and delivery with thousands of connected VIA Freeze units and automated thawing systems across multiple continents.
my.Cryochain supports cell therapy companies and scientists to standardize freezing and thawing at every site and audit remote processes with a system which can scale up from clinical trials to market authorization.
With my.Cryochain you can customize freeze and thaw profiles centrally during process qualification and synchronize these to every VIA Freeze and automated thawing system. When a process improvement is identified, the profile is edited centrally and revised profiles delivered to all connected equipment with a few clicks. my.Cryochain automatically manages profile versions making it easy to identify the component, staff member and time of changes.
With my.Cryochain you can review remote data from every VIA Freeze and automated thawing system as it is generated. The data can be annotated with comments to develop an integrated record of every process step. Built-in reports help identify sources of variability and simplify performance qualification. All data is automatically stored in the central system, where it can be backed up and protected for 5 years or more.
my.Cryochain is a scalable system to suit every stage of clinical development. Infrastructure can match support and backup requirements, determined by manufacturing and clinical activity. You can start small, with an accessible solution for early clinical trials and investigational work, and scale-up to manage mass production and delivery with thousands of connected VIA Freeze and VIA Thaw units across multiple continents.
From this website, click Register and we will get in contact to set up your unique my.Cryochain site.
Your log on ID is your email address. When you set up access you will have set a password. To get a password reminder contact your IT Support Team.
It’s CRF21Part11 ready. We will work with you to implement the system within your quality system.
It is GMP ready. We will work with you to implement the system within your quality system.
Your unique my.Cryochain site is hosted on secure servers behind a firewall in a high security datacenter or installed behind your firewall in your existing datacenter. All of your data is 128 bit encrypted. You have control over who can access your site and what they can see, as you grant User access and allocate User roles.
Yes, my.Cryochain can be installed on your own servers with our On-premise plan.
The maintenance window is a reserved timeslot during which Asymptote may perform maintenance on the my.Cryochain software. It is deliberately selected to be a time when the impact of any down time would be minimised.
Please access the Asymptote Support Center by visiting Asymptote.co.uk and clicking on the Support Center link.